Terms of Service

Last updated: January 2025

1. Agreement to Terms

By accessing or using Top Tier Gardening services ("we," "us," or "our"), you agree to be bound by these Terms of Service. If you disagree with any part of these terms, you may not access our services.

2. Description of Services

Top Tier Gardening provides premium landscaping services including but not limited to:

  • Garden design and consultation
  • Landscape installation
  • Lawn maintenance and care
  • Seasonal garden services
  • Hardscaping and irrigation

3. Service Agreement and Pricing

All services are provided under separate service agreements that specify:

  • Scope of work
  • Timeline for completion
  • Total cost and payment terms
  • Materials and labor specifications

Prices are subject to change based on material costs and project modifications.

4. Payment Terms

Payment terms will be specified in individual service agreements. Generally:

  • Consultation fees are due upon completion of consultation
  • Project deposits are required before work commencement
  • Final payment is due upon project completion
  • Late payments may incur additional charges

5. Cancellation Policy

Service cancellations must be made in writing. Cancellation policies vary by service type:

  • Consultations: 24-hour notice required
  • Maintenance services: 48-hour notice required
  • Installation projects: Terms specified in individual agreements

6. Liability and Insurance

Top Tier Gardening maintains appropriate business insurance. Our liability is limited to the value of services provided. We are not responsible for:

  • Damage to underground utilities not properly marked
  • Weather-related delays or damage
  • Existing plant health issues not disclosed
  • Damage caused by factors beyond our control

7. Property Access and Safety

Client agrees to provide safe access to work areas and to:

  • Mark or identify any hazardous areas
  • Secure pets during service visits
  • Notify us of any underground utilities
  • Provide access to water sources when required

8. Warranties

We provide limited warranties on our work:

  • Installation work: 1-year warranty on workmanship
  • Plant materials: 30-day establishment warranty with proper care
  • Hardscaping: 1-year warranty on installation

Warranties are void if maintenance recommendations are not followed.

9. Intellectual Property

All garden designs, plans, and creative work remain the intellectual property of Top Tier Gardening unless otherwise agreed in writing.

10. Privacy

Your privacy is important to us. Please review our Privacy Policy for information about how we collect, use, and protect your personal information.

11. Dispute Resolution

Any disputes arising from these terms or our services shall be resolved through:

  • Direct negotiation in good faith
  • Mediation if direct negotiation fails
  • Binding arbitration as a final resort

12. Modifications to Terms

We reserve the right to modify these terms at any time. Updated terms will be posted on our website with a new effective date. Continued use of our services constitutes acceptance of modified terms.

13. Contact Information

For questions about these Terms of Service, please contact us: